1. Accepted Payment Methods

At HOPHORIZONSHOP (operated by STARQIDA LIMITED), we offer a variety of secure and convenient payment options to serve our global customers. All payments are processed through trusted, encrypted platforms to ensure your financial information remains safe.

We currently accept the following payment methods:

2. Payment Security

Your payment security is our priority. All transactions on hophorizonshop.com are protected by:

• SSL encryption – All payment information is encrypted during transmission
• We do not store full credit card numbers or CVV codes on our servers. Payment information is transmitted directly to our authorized payment processors (Stripe, PayPal, etc.) for handling
• Our payment processors may retain payment data in accordance with their own privacy policies and security standards. For details, please refer to Stripe's Privacy Policy and PayPal's Privacy Policy

3. How to Pay

Credit Card (Visa / Mastercard)

• Select your items and proceed to checkout
• Choose "Credit Card" as your payment method
• Enter your card number, expiration date, CVV, and billing address
• Confirm your order – payment will be processed instantly

PayPal

• Select "PayPal" at checkout
• You will be redirected to the PayPal login page
• Log in to your PayPal account and authorize the payment
• You will be redirected back to our website upon confirmation

Google Pay / Apple Pay

• Available on supported devices and browsers
• Select Google Pay or Apple Pay at checkout
• Authenticate using your device's biometric verification (fingerprint, face ID) or passcode
• Payment is completed instantly – no need to manually enter card details

Stripe

Stripe powers our credit card processing and also supports additional local payment methods depending on your region. When paying via Stripe, your transaction is protected by Stripe's advanced fraud detection systems.

4. Billing Address & Currency

Currency: All prices on hophorizonshop.com are listed in EUR (€) unless otherwise stated. Your payment provider may apply currency conversion fees – please check with your bank or card issuer.

Billing Address: The billing address you enter must match the address associated with your credit card or payment account. Mismatched addresses may cause payment failures or delays.

5. Payment Confirmation

Once your payment is successfully processed:

• You will see an order confirmation page on our website
• You will receive an order confirmation email sent to your registered email address

If you do not receive a confirmation email within 30 minutes, please check your spam folder or contact us at [email protected].

6. Payment Failures & Declined Transactions

If your payment is declined, possible reasons include:

• Insufficient funds
• Incorrect card details or billing address
• Your bank's fraud prevention block (especially for international transactions)
• Payment method not supported in your region

We recommend:

• Double-checking your card details and billing address
• Contacting your bank to authorize international or online transactions
• Trying an alternative payment method (e.g., PayPal instead of credit card)

7. Refunds & Chargebacks

Refunds are processed according to our Return & Refund Policy:

• Approved refunds will be credited back to your original payment method
• Refund processing typically takes 2–3 working days after we receive and inspect returned items
• Depending on your bank or card issuer, it may take additional time for the refund to appear in your account

Disputes & Chargebacks: If you encounter any issues with your payment or order, we encourage you to contact us first at [email protected] — we are committed to resolving any concerns promptly and fairly. This does not affect your right to file a dispute or chargeback through your payment provider (including PayPal) or your bank, in accordance with their applicable rules and consumer protection laws. We will cooperate with any legitimate dispute resolution process initiated through these channels.

8. Taxes & Additional Fees

Sales tax / VAT: Depending on your destination country, you may be responsible for import duties, taxes, or customs clearance fees. These are not included in the payment amount at checkout and are collected separately by your local customs office.

Transaction fees: Your bank or payment provider may charge international transaction fees. Please check with your provider before placing an order.

9. Contact Us for Payment Issues

If you experience any payment-related problems, please reach out to us immediately:

• Store Name: HOPHORIZONSHOP
• Operated by: STARQIDA LIMITED
• Business Address: RM 1105-3, 11/F BLK C PHASE 1, KWAI SHING IND BLDG, 36-40 TAI LIN PAI RD, KWAI CHUNG, HONG KONG
• Email: [email protected]
• Website: hophorizonshop.com
• Tel.: +852 93234978

Please include your order number (if available) and a description of the issue so we can assist you quickly.

Quick Summary – Accepted Payment Methods